Sign-up / Sign-in

About cancellation: 

For questions regarding late arrival, class absences, or anything else not stated here, please contact booking@toranomon-ls.com


For Private lessons:

Please ensure to initiate cancellations within 24 hours before your scheduled lesson. For Monday lessons, cancellations are permissible until 16:00 on the preceding Friday. Notably, classes scheduled after school or national holidays necessitate cancellations by 16:00 (Mon. – Fri.) on the last working day preceding the holiday.  For any changes made after this 24-hour window, please contact booking@toranomon-ls.com

For Group lessons:
Please contact booking@toranomon-ls.com if you are running late or need to make a cancellation, or for any other questions.

Being late for class

Please contact booking@toranomon-ls.com as soon as possible. Toranomon Language School will let your instructor know.
If you have successfully contacted the school:
Your teacher will wait for you online. Class will end on time as scheduled.
If you have not contacted the school about your delay:
Your teacher will wait for you online for 15-20 minutes. After that, the online meeting for the lesson will be closed and you will not be able to enter. You will be charged the full amount for the lesson.

Cancellation

For private lessons, you will not be charged if you contact booking@toranomon-ls.com by 16:00 (4:00 PM) on the weekday preceding your lesson. Please book a new private lesson.

Any cancellation after that will be counted as a class attendance and will use one membership ticket.

Making changes to lesson times

For group lessons, we do not accept any schedule changes. We do not provide refunds for shorter attendance, nor do we provide extended lesson times.
For private lessons, please contact booking@toranomon-ls.com to make any changes to future lessons. We do not provide refunds for shorter attendance, nor do we provide extended lesson times.

In the unlikely event that your teacher does not show up, or lessons are stopped due to an unexpected emergency: please contact booking@toranomon-ls.com.

Thank you very much for you cooperation!

キャンセルについて: 

 

キャンセルのお申し出は、Eメール(booking@toranomon-ls.com)にて承ります。

 

 

キャンセルはレッスン前日の16:00時までにお願いいたします。月曜日のレッスンのキャンセルは、前日の金曜日の16:00まで可能です。ただし、祝祭日を挟む場合は、祝祭日前の最終営業日の16:00(月~金)までにご連絡ください。


それ以降のキャンセルは、レッスンの出席としてカウントされ、会員チケット1枚を使用します。

 

ご協力ありがとうございます!

10th floor, 1 Chome-10-5 Toranomon, Minato City, Tokyo

Postal code: 105-0001

Tel: 050-1731-0750

E-mail: contact@toranomon-ls.com