Japanese business culture is steeped in nuance, and language is at the heart of it. Knowing textbook grammar won’t get you far in a professional setting unless you also understand the expressions and politeness levels expected in the Japanese workplace. Whether you’re attending your first meeting, exchanging business cards, or navigating the hierarchy of a Japanese office, mastering practical business phrases is essential for earning respect and building lasting relationships.
One of the first phrases any working expat should learn is 「お世話になっております」 (Osewa ni natte orimasu). Commonly used in emails and phone calls, this expression roughly translates to “Thank you for your continued support” and is a standard opener that communicates humility and professionalism. It may seem formal, but skipping it would come off as blunt or even rude.
When making requests, a direct approach like “Please do this” can be perceived as aggressive. Instead, soften your language with 「〜していただけますでしょうか」 (~shite itadakemasu deshou ka), which roughly means “Would you be so kind as to…?” This level of politeness is particularly important when speaking to clients or superiors.
In meetings, you’ll often hear 「よろしくお願いいたします」 (Yoroshiku onegai itashimasu). While notoriously hard to translate, it expresses hope for a good working relationship and is appropriate at the end of introductions, after assigning tasks, or even when signing off emails. It’s a very useful phrase to build the foundation for polite workplace communication.
When responding to instructions or requests, simply saying “yes” isn’t enough. In Japanese workplaces, acknowledging understanding and commitment is key. Phrases like 「かしこまりました」 (Kashikomarimashita) — a very formal “Understood” — or 「承知いたしました」 (Shouchi itashimashita) — “I’ve received and understood [your message]” — show that you not only heard the instruction but intend to follow through professionally.
Office culture also relies heavily on greetings. Say 「お疲れ様です」 (Otsukaresama desu) when arriving at or leaving the office, or when messaging colleagues. While it literally references “being tired,” it’s a sign of respect that acknowledges everyone’s hard work. Skipping it might make you seem distant or unaware of social norms.
Even casual mistakes in word choice can send the wrong signal in business contexts, where hierarchy and tone matter deeply. Learning the right phrases helps you avoid awkward situations—and more importantly, shows you respect the culture you’re working in.
Are you working in Japan or preparing to enter a Japanese workplace? At Toranomon Language School, we specialize in real-world Japanese language learning. Our Business Japanese classes are designed for expats like you who want to thrive, not just survive. Join us and take your Japanese to the next level—see the programs we offer here!